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Privacy Policy Statement2023-12-04T13:12:32+00:00

Privacy Policy Statement

Who we are:

Eurohotel  Group S.A. is a hotel company consisted of four hotels in Crete, one restaurant and one car rental company, the EASYAUTO, with headquarters in Heraklion. Two of our hotels, the Katrin Hotel & Bungalows and the Katrin Suites, are located at the east side of the island in the region of Stalis, the Azure Mare hotel is also located at the east side of Crete in the region of Hersonissos, and Theo Hotel is located at the west side of the island, in the region of Agia Marina, Chania. Isola Seaside Restaurant is located at the west side of the island, in the region of Agia Marina, Chania. .

We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. We welcome your questions and comments on this policy.

The present policy sets out the terms and conditions which are followed by our Company to protect the privacy of the users of and This policy describes the conditions under which we make any collection and processing of your personal data and ensure their confidentiality (“Privacy Policy”)


For the purposes of the present Privacy Policy the following definitions shall apply:

  1. a) “Consent” – Any explicit, specific and freely given indication by which the User, after having been fully informed, signifies his/her agreement to personal data relating to their being processed.
  2. b) “Electronic Cookie” – short text of software code, which is transmitted from the web server of our Company and stored at your device each time that you enter the Website, with the aim to collect browsing data within the and the
  3. c) “Personal Data” – Any information relating to an identified or identifiable user of and the
  4. d) “Processing” – Any operation or set of operations which is performed by Eurohotel Group S.A. upon the personal data of the users of and the, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction;
  5. e) “User” – The internet user who accesses and browses through , to whom the processed data are related and who can be identified directly or indirectly.
  6. f) “Website” – The World Wide Web site which is accessible through the domain name including all of its webpages.

Types of Data Collected:

This personal information may include:
•    your contact information e.g. e-mail, home address, name and surname
•    Information related to your reservation, stay or visit to a property e.g. passport Nr, date of birth, nationality
•    Information for participation as a membership of our loyalty program e.g. username ,password, EHrewards card Nr
•    payment information, such as your payment card number and other card information
•    and other types of information that you choose to provide to us or that we may obtain about you

What we do with the info we collect

•    If you are a EHrewards Club member, we use your information to administer the EHrewards Club loyalty program, to personalize your experience across our services and offers.  We also use your information to communicate news, promotional, and transactional materials across different Eurohotel Group services and to personalize  advertising and content delivered to you through online, email, mobile, and display advertising, as well as on our website and applications and through our customer service call center in accordance with any communications preferences you have expressed.
•    We may use your personal information to provide you with information about meeting and event planning.
•    Where permitted we may use your personal information to provide or offer you newsletters, promotions and featured specials, as well as other marketing messages in accordance with any communications preferences you have expressed. We use your information to provide in-stay messaging, account alerts, and reservation confirmations; to send you marketing messages; and to conduct surveys, sweepstakes, prize draws, and other contests. We may provide these communications via email, postal mail, online advertising, social media, telephone etc.
•    We can send you updates (such as when new offers and discounts take place, activities and happenings for our loyalty program’s memberships) and other news.  For example, we can send updates that include themes and sectors you may be interested in.

Personal Data we share

• We may share personal information within the Eurohotel Group of companies, with management team and operators of our hotels. In addition, when we cease managing a hotel that we do not own, we may provide the hotel’s owner with certain information about past or future guests of that hotel.
• Business Partners: We may partner with other companies to provide you with products, services, or offers based upon your experiences at our properties and may share your information with our business partners accordingly. For example, we may help to arrange rental cars or other services from our business partners, and share personal information with our business partners in order to provide those services. If you are a EHrewards Club member, we may share your personal information with our business partners in order to provide you with the agreed discounts and offers and other benefits earned through your participation in the EHrewards loyalty program.

Secure Storage of Information

The aim of Eurohotel Group’s policy, is to make our site visitors feeling safe about using our website and to be able to plan or purchase their accommodations. We are committed to protect the information we collect with the most secure way.

The personal identifiable information you provide to us for making a reservation, is made available to the applicable hotel for the purpose of meeting your reservation request. When we ask you for credit card data when making a reservation or purchasing a gift certificate, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator
We do NOT store your credit card information unless you ask us to do so. Our secure server encrypts all of your personal information, including your name, address, and credit card information, so that it cannot be read as it is transmitted over the Internet. Encrypted information (necessary to complete the reservation) received by Eurohotel Group is shared only with the travel providers that you select in your reservation.
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific Shopify merchants you are interacting with, or to third party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services.
We storage your data information until the time you allow us to do so.
Every time you receive e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail.

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